Mattress Buying Process Frequently Asked Questions

How long does it take to receive my mattress after ordering?

We always aim to keep our store well-stocked with mattresses for you. In most cases, you are able to have your mattress on the same day you buy it. For special orders or custom sizes, we’ll give you an estimated timeline at the time of purchase and keep you updated every step of the way.

Do you offer delivery services?

Yes, we offer delivery for your convenience. Whether you’re buying a single mattress or furnishing multiple bedrooms, we’ll bring your purchase right to your home. Our team handles deliveries with care to make sure your mattress arrives in perfect condition.

Is mattress setup and old mattress removal included in delivery?

In most cases, mattress setup and removal of your old mattress are included with our delivery service. We’ll bring your new mattress inside, set it up where you’d like and haul away the old one so you can enjoy your new bed without any hassle.

Can I schedule a specific delivery date or time window?

Absolutely! We want your delivery to fit your schedule. You can request a time window on a specific delivery day, all for your convenience. Just let our team know your preferences when arranging your purchase.

Can I purchase accessories with a mattress?

Yes, we carry certain bedroom accessories to help complete your sleep setup. The Pillowtop Factory offers our bamboo sheets, along with Cariloha and MLily Pillows.

Do you offer a warranty on mattresses?

Yes! All our mattresses come with manufacturer warranties ranging from 5, 10, 15 or 20 years, depending on the brand and model. Plus, we provide an additional limited Lifetime Warranty, beginning after the manufacturer's warranty expires. We stand behind the quality of our products so you can buy with confidence.

What does the warranty cover?

The warranty protects you against manufacturing defects. In the case of our mattresses, this means developing greater than a 1.5” dip in a mattress or seams coming apart before the warranty expires.

Can I exchange or return a mattress if it doesn’t work for me?

Whether you can exchange or return a mattress depends on the brand. Some of the mattress brands we carry offer return guarantees, while others do not.

Do you price match other retailers or online brands?

Yes, we price match other retailers and online brands on a case-by-case basis. If you’ve found a better price elsewhere, let us know and we’ll do our best to match it so you can shop with confidence at The Pillowtop Factory.